Principal product designer with 25+ years across healthcare, retail, aviation, and enterprise — focused on connection, clarity, and human-centered impact. Designing for efficiency, trust, and usability at Transcarent, REI, Alaska Airlines, Amazon, and beyond.
Promoted to Senior Principal in recognition of cross-team influence on integration and personalization strategy. Leading the design of a unified member experience across care navigation and behavioral health — meeting members where they are, regardless of benefit type or coverage.
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Members navigating employer health benefits face a fragmented, high-stakes search for the right provider. A redesigned finder experience surfaced personalized recommendations across diverse coverage types and clinical needs — reducing friction and increasing confidence at the moment of decision.
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Access to therapy is often abandoned at the booking step — too many choices, too little guidance. A clinician-first booking flow placed the therapist's human story at the center of the decision, increasing completed bookings and supporting continuity of care for recurrent engagement.
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Retail employees were spending too much time navigating an inefficient interface to help customers. A redesign of the floor associate app — focused on the glance — recovered the equivalent of 20,000 associate hours per year. Paid back inside one quarter.
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A pilot-facing iPad app for pre-flight briefings, weather, and crew comms. Designed under FAA constraints and inside a cockpit's reading light. Adopted across the fleet — the equivalent of 200 tons of paper and $20M in operational savings per year.
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A mobile toolset for ramp agents, pilots, flight attendants, and line maintenance technicians. Replaced paper-and-radio workflows that hadn't changed in twenty years. Structured around the departure timeline — the heartbeat of every turn.
View case studyCustomer Service Agents were tethered to 20-year-old legacy systems. An iPad mini prototype freed them to board passengers, manage seat changes, and handle standby lists from the jet bridge — without the counter as an intermediary.
View case studyOpen to advising and small studio engagements. Quiet preference for healthcare, operational software, regulated environments, and teams who like to ship.